Terms of Sale

1. Acceptance. Vulcan, a division of ITW Food Equipment Group LLC, or any other division, subsidiary or affiliate of Illinois Tool Works Inc. that references these Terms (including Wolf, a division of ITW Food Equipment Group LLC) is herein referred to as “Vulcan” and the customer purchasing products (“Products”) or services (“Services”) is herein referred to as “Purchaser.” These terms and conditions of sale (“Terms”), any Vulcan quotation, acknowledgment or invoice and all documents incorporated by specific reference herein or therein (“Vulcan Documents” and together with these Terms, the “Agreement”), constitute the complete terms governing the sale of Products and Services. Vulcan HEREBY REJECTS ANY ADDITIONAL OR DIFFERENT TERMS OR CONDITIONS PROPOSED BY PURCHASER, WHETHER OR NOT CONTAINED IN ANY OF PURCHASER’S BUSINESS FORMS OR IN PURCHASER’S WEBSITE, AND SUCH ADDITIONAL OR DIFFERENT TERMS WILL BE OF NO EFFECT. No site usage agreement or any other click through agreement on a website will have any binding effect whether or not Vulcan clicks on an “ok,” “I accept,” or similar acknowledgment. Commencement of any work by Vulcan or Purchaser's acceptance of delivery of the Products or Services will manifest Purchaser's assent to the Agreement. Additional or different terms applicable to a particular sale may be specified in the body of a Vulcan Document or agreed to in writing by the parties. In the event of a conflict, the following order of precedence will apply: (a) terms agreed to in writing and executed by an authorized officer of Vulcan; (b) Vulcan Document terms; (c) these Terms.

2. Quotations. Quotations are only valid in writing and for 30 days from the date of the quotation. All quotations are subject to change or withdrawal without prior notice to Purchaser. Quotations are made subject to approval of Purchaser’s credit. Vulcan may refuse orders and has no obligation to supply Products or Services unless Vulcan issues an order acknowledgement or upon the shipment of Products or commencement of Services. 

3. Prices and Payment Terms. Prices are in U.S. Dollars and are subject to change without notice. All orders are accepted subject to Vulcan’s price in effect at time of shipment. Prices do not include any sales, use, value-added or other taxes, import duties, license fees or like charges (“Fees”) related to the sale, importation or use of Products or Services, and Purchaser is responsible for those Fees. If Vulcan is subsequently required to pay any Fees, Purchaser shall fully defend and indemnify Vulcan therefor. Terms of payment are 0.5% 10 days, net 30 days from the date of Vulcan’s invoice, provided that any prepayment discount shall not apply to shipping charges, C.O.D. payment or sigh draft billing. Overdue invoices will incur interest at the rate of 1.5% per month, or at the maximum rate allowable by governing law. Purchaser’s inspection rights herein will not affect the payment terms. Under no circumstances will Purchaser have a right of set-off. If Purchaser fails to make any payment as required, Purchaser agrees to indemnify Vulcan for all associated costs incurred by Vulcan, including reasonable attorney fees and court costs.

4. Credit Approval. All shipments are subject to approval by Vulcan’s credit department. Vulcan may invoice Purchaser and recover for each shipment as a separate transaction. If, in Vulcan’s sole judgment, Purchaser’s financial condition is or becomes unsatisfactory, then Vulcan may, without prejudice to any of its other remedies: (a) defer or decline to make any shipments except upon receipt of satisfactory security or cash payments in advance; and/or (b) terminate any or all of Purchaser’s purchase orders. 

5. Cancellation or Modification. Vulcan may cancel any purchase order or release thereunder, or terminate any agreement relating to the purchase of Vulcan’s Products or Services upon reasonable prior written notice to Purchaser. Once Vulcan has accepted a purchase order or begun taking actions with respect to a purchase order, Purchaser cannot cancel or modify that purchase order except with Vulcan’s written consent. In such event, Purchaser will be liable for cancellation or modification charges and all costs incurred and committed for the order or in connection with the cancellation or modification, as applicable, together with a reasonable allowance for prorated expenses and anticipated profits. 

6. Inspection / Non-Conforming Shipments. Purchaser may inspect Products for a period of 5 business days after delivery (“Inspection Period”). Purchaser must notify Vulcan in writing of any Products that do not conform to the specifications applicable to their sale within the Inspection Period and afford Vulcan a reasonable opportunity to inspect such Products and cure any nonconformity. If Purchaser fails to provide Vulcan such written notice within the Inspection Period, Purchaser will be deemed to have accepted the Products. Purchaser may not return any Product without Vulcan’s prior written authorization. Any return authorized by Vulcan must be made in accordance with Vulcan’s return policies. Purchaser will be responsible for all costs associated with returns of Products and will bear the risk of loss, unless Vulcan agrees otherwise in writing or determines that the Products do not conform to the applicable terms of sale. Any variation in quantities shipped over or under those ordered (not to exceed 10%) will constitute compliance with Purchaser’s order, and the stated price per item will continue to apply. 

7. Delivery. Vulcan anticipates use of common carriers for shipment of Products. The carrier, and not Vulcan, will bill for freight rates and other shipping charges. Payments for such charges shall be paid by Purchaser directly to the carrier. All Products will be shipped Ex Works Vulcan’s facility (Incoterms 2010). Shipping dates are approximate and are based upon prompt receipt of all necessary information from Purchaser. Vulcan may ship items in a single or multiple shipments. Title to the Products and risk of loss shall pass to Purchaser upon delivery in accordance with the applicable shipping term. Purchaser assumes all risk and liability for loss and use or misuse by third parties who acquire or use the Products illicitly after delivery. Purchaser must notify Vulcan and the delivering carrier within 5 business days from date of receipt of Products, of any damage or shortage, and afford Vulcan a reasonable opportunity to inspect the Products. Any loss occasioned by damage or shrinkage in transit will be for Purchaser’s account, and claims for such loss must be made solely against the carrier. 

8. Returns at Purchaser’s Option. Products cannot be returned without prior written factory authorization from Vulcan. The restocking charge is 20% plus any costs to recondition the Products. No returns accepted after 90 days from date of invoice. Returns for credit must be freight prepaid. Orders cancelled or changed after production has started are subject to a charge of up to 20%. Any special merchandise built to a buyer’s specifications will be subject to a 50% minimum cancellation charge.

9. Limited Warranty. All Products are subject to the manufacturer’s published warranty, and each published warranty (including all limitations provided therein) is hereby incorporated herein. No warranty is provided for Products installed outside of the 50 United States and Canada. No Products may be returned to Vulcan until inspection and written approval by Vulcan. EXCEPT AS SET FORTH IN THIS SECTION AND THE REFERENCED PUBLISHED WARRANTIES, VULCAN MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EXPRESS OR IMPLIED (INCLUDING NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE).

10. Service Warranty. Vulcan warrants that (a) it will perform Services in a timely, competent and professional manner and in accordance with industry standards; and (b) the Services shall conform to any mutually agreed upon specifications or statements of work. Purchaser’s sole remedy, and Vulcan’s sole liability, for a breach of the foregoing warranty is for Vulcan, at its option, to re-perform the Services or credit Purchaser’s account for such Services.


12. Product Use. Purchaser is solely responsible for determining if a Product is fit for a particular purpose and suitable for Purchaser’s method of application. Accordingly, and due to the nature and manner of use of Vulcan’s Products, Vulcan is not responsible for the results or consequences of use, misuse or application of its Products. All physical properties, statements and recommendations are either based on the tests or experience that Vulcan believes to be reliable, but they are not guaranteed.

13. Tooling/Molds/Dies. All material, equipment, facilities and special tooling (including tools, jigs, dies, fixtures, molds, patterns, special taps, special gauges, special test equipment and manufacturing aids and replacements thereof) used in the manufacture of the Products will remain the property of Vulcan. Any material, tooling or equipment furnished to Vulcan by Purchaser will remain the property of Purchaser with title to and right of possession remaining in Purchaser. 

14. Ownership of Intellectual Property. All drawings, know-how, designs, specifications, inventions, devices, developments, processes, copyrights and other information or intellectual property disclosed or otherwise provided to Purchaser by Vulcan and all rights therein (collectively, “Intellectual Property”) will remain the property of Vulcan and will be kept confidential by Purchaser in accordance with these Terms. Purchaser has no claim to, nor ownership interest in, any Intellectual Property, and such information, in whatever form and any copies thereof, shall be promptly returned to Vulcan upon request from Vulcan. Purchaser acknowledges that no license or rights of any sort are granted to Purchaser hereunder in respect of any Intellectual Property, other than the limited right to use Vulcan’s Products or receive the Services purchased from Vulcan. 

15. Use of Trademarks and Trade Names. Purchaser shall not use, directly or indirectly, in whole or in part, Vulcan’s name, or any other trademark or trade name that is now or may hereafter be owned by Vulcan (collectively the “Trademarks”), as part of Purchaser’s corporate or business name, or in any way in connection with Purchaser’s business, except in a manner and to the extent authorized herein or otherwise approved by Vulcan in writing. Purchaser hereby acknowledges Vulcan’s ownership of the Trademarks and the goodwill associated therewith. Purchaser shall not infringe upon, harm or contest the validity of any Trademarks. Purchaser shall be entitled to use the Trademarks only in connection with the promotion or sale of the Authorized Products pursuant to the terms of the Agreement. Purchaser shall reproduce the Trademarks exactly as specified by Vulcan. Purchaser shall not use the Trademarks in combination with any other trademarks or names. Purchaser agrees that it will not register or attempt to register any Trademark or any colorable imitation thereof (including any non-English language variation thereof), or use such Trademarks for any products or for any purposes other than those set forth in the Agreement. Purchaser shall not at any time during or after termination of the Agreement use in its business any other trademark that is similar to or in any way resembles the Trademarks so as to be likely to cause deception or confusion with the Trademarks. Purchaser shall provide reasonable cooperation to Vulcan with respect to any efforts of Vulcan to protect, defend or enforce its rights to the Trademarks. Should Purchaser cease being an authorized customer of Vulcan for any reason, Purchaser shall immediately discontinue any formerly permitted use of Vulcan’s name or the Trademarks.

16. Confidential Information. All information furnished or made available by Vulcan to Purchaser in connection with the subject matter hereof shall be held in confidence by Purchaser. Purchaser agrees not to use (directly or indirectly), or disclose to others, such information without Vulcan’s prior written consent. The obligations in this section will not apply to any information that: (a) at the time of disclosure was or thereafter becomes generally available to the public by publication or otherwise through no breach by Purchaser of any obligation herein; (b) Purchaser can show by written records was in Purchaser’s possession prior to disclosure by Vulcan; or (c) is legally made available to Purchaser by or through a third party having no direct or indirect confidentiality obligation to Vulcan with respect to such information.  

17. Audit. Unless agreed to in writing by an officer of Vulcan, neither Purchaser nor any Purchaser representative, may examine or audit Vulcan’s cost accounts, books or records of any kind or any matter, or any other data that Vulcan, in its sole discretion, considers confidential or proprietary.

18. Infringement and Indemnification. Except as set forth below, Vulcan agrees to defend and indemnify Purchaser against any claims, costs, damages, liability and expenses resulting from actual patent, trademark or copyright infringement, misappropriation of confidential information, or violation of any other Intellectual Property right, domestic or foreign that may arise from the sale of Vulcan’s proprietary Product to Purchaser as such pertains to the subject matter of the Agreement (each, a “Claim”); provided, however, (a) Purchaser supplies Vulcan written notice of such Claim immediately after the Purchaser has notice of such Claim, (b) Purchaser cooperates with Vulcan in the defense and settlement of such Claim; and (c) Purchaser allows Vulcan the right to defend and settle such Claim at Vulcan’s expense If a suit or claim results in any injunction or order that would prevent Vulcan from supplying any part or Product falling under the Agreement, or if the result of such a suit or claim would, in the reasonable opinion of Vulcan, otherwise cause Vulcan to be unable to supply such parts or Products, Vulcan may do one or more of the following: (i) secure an appropriate license to permit Vulcan to continue supplying those parts or Products; (ii) modify the appropriate part or Product so that it becomes non-infringing; (iii) replace the appropriate part or Product with a non-infringing but practically equivalent part or Product; or (iv) if Vulcan cannot reasonably accomplish the actions specified in subsections (i) – (iii), then in Vulcan’s sole discretion, Vulcan may discontinue selling the part or Product without any further liability to Purchaser. Notwithstanding the foregoing, Vulcan shall have no liability or duty to defend and indemnify Purchaser against any Claim relating to: (1) the use of any part or Product, (2) the combination of any part or Product with any other part or product not supplied by Vulcan, or (3) any part or Product or process that is designed or specified by Purchaser.

19. Vulcan Employees. Vulcan sales and service employees do not have the training or authority to make legal representations or enter into any agreements or execute any Purchaser documents affecting legal responsibilities or waiving legal rights, including those regarding the transfer of intellectual property rights or related to privacy laws. Any such representations, agreements or documents will not be binding on Vulcan or such Vulcan employees.

20. Service Terms. The following terms and conditions apply to any on-site Services provided by Vulcan:

     A. Services will be provided at Vulcan’s then current service rates.

     B. Purchaser shall prepare the site for the Services. If the site is not prepared for the Services upon Vulcan service personnel’s arrival at the agreed upon time and date for Services, Vulcan may charge Purchaser for any delay and/or travel time at Vulcan’s regular service rates. 

     C. Purchaser shall provide Vulcan with advance notice of any rules, regulations, statutes and requirements applicable to the Services, including any required permits and licenses, that are applicable to Purchaser’s local jurisdiction.

     D. Vulcan may refuse, without any liability, to provide Services and to allow Vulcan service personnel to suspend Services or vacate any site where, in Vulcan’s opinion, performance of Services would pose a risk to the safety of any person. In such event, Purchaser is responsible for payment of any delay and/or travel time at Vulcan’s regular service rates.

     E. Purchaser is solely liable for all damages or injuries caused or contributed to by Purchaser that may occur on the site, except to the extent damages or injuries are directly caused by the gross negligence or willful misconduct of Vulcan service personnel. 

     F. Purchaser must provide at least 24 hours’ notice of cancellation of any Service order. If Purchaser cancels with less than 24 hours’ notice, Purchaser is responsible for any costs incurred by Vulcan caused by such cancellation.

21. Compliance. Purchaser agrees to comply with all federal, state, local and foreign rules, regulations, ordinances and laws applicable to Purchaser’s obligations hereunder and Purchaser’s use of the Products and Services, including import/export laws, labor laws and anti-corruption laws.

22. Relationship of the Parties. Nothing in the Agreement or the course of dealing of the parties may be construed to constitute the parties hereto as partners, joint venturers or as agents for one another or as authorizing either party to obligate the other in any manner.

23. Force Majeure. Vulcan will not be responsible for failure to perform in a timely manner under the Agreement when its failure results from events beyond its reasonable control (an event of “Force Majeure”), including acts of God, epidemics, acts of war whether declared or undeclared, actions by any governmental agency or authority (whether valid or invalid), blockades, labor disputes (whether of Vulcan’s employees or the employees of others), raw material shortages and material increases in costs of raw materials. In the event of Force Majeure, the time for performance will extend for such time as reasonably necessary to enable Vulcan to perform. 

24. Assignment; Binding Effect. No assignment of any rights or interest or delegation of any obligation of Purchaser under the Agreement or Purchaser’s purchase order may be made without Vulcan’s prior written consent. Any attempted assignment will be void. Vulcan may assign the Agreement or otherwise transfer its rights and/or obligations under the Agreement. The Agreement will inure to the benefit of and be binding upon the parties and their respective permitted successors and assigns.

25. Waiver. In the event of any default by Purchaser, Vulcan may decline to ship Products or provide Services. If Vulcan elects to continue shipping or otherwise fails to insist upon strict compliance with the Agreement, Vulcan’s actions will not constitute a waiver of Purchaser’s default or any other existing or future default, or affect Vulcan’s legal remedies.

26. Bankruptcy. If either party becomes insolvent, is unable to pay its debts when due, files for or is the subject of involuntary bankruptcy, has a receiver appointed or has its assets assigned, the other party may cancel any unfulfilled obligations hereunder.

27. Limitation of Actions/Choice of Law. Any dispute arising out of or related to the Agreement will be governed by and construed according to the laws of the state of Illinois and litigated exclusively in a state or federal court located in Cook County, Illinois. The parties hereto expressly release and waive any and all rights to a jury trial and consent to have any dispute heard solely by a court of competent jurisdiction.  The parties agree that the United Nations Convention on Contracts for the International Sale of Goods will not apply to the Agreement.

28. Survival. Any provisions in the Agreement which, by their nature, extend beyond the termination or expiration of any sale of Products or Services, will remain in effect until fulfilled.

29. Severability. If any provision herein is held to be unlawful or unenforceable, the remaining provisions herein will remain in effect.

30. Integration and Modification. The Agreement constitutes the entire agreement between Vulcan and Purchaser with respect to the Products and Services covered by the Agreement, and supersedes any prior agreements, understandings, representations and quotations with respect thereto. No modification hereof will be of any effect unless in writing and signed by the party to be bound thereby. 


User Generated Content

Vulcan Terms and Conditions for User-Generated Content

Thank you for considering this request! By responding to our request in any affirmative manner, including replying with an indication of consent, direct messaging or otherwise contacting us with an indication of consent, or uploading content to our websites, mobile sites, or social media sites (“Channels”), you are making a Submission (as defined below) to Vulcan and/or its direct and indirect affiliates and subsidiaries (collectively, "Vulcan," "we," or "us") and you are agreeing to these Terms and Conditions.

If your Submission is selected by Vulcan, it may be displayed or appear on the Channels or in other marketing, advertising, or promotions together with your name and other identifying information provided, including without limitation any social media identifier, handle, or profile picture. Vulcan’s privacy policy is located at

You hereby grant us a non-exclusive, royalty-free, worldwide, perpetual, transferable, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute, and display any Submission in whole or in part, with or without your name and other identifying information, including without limitation any social media identifier, handle, profile picture, image, likeness, posts, statements or other information available or provided by you, in any form, media, or technology, whether now known or hereafter developed in connection with the Vulcan marketing, advertising, and promotional activities referred to above.

By making or agreeing to a Submission, you promise the following:

  • that you are 18 years or older;
  • that if children are depicted in the Submission, you are the parent/guardian with legal responsibility of
  • any minors depicted in the Submission;
  • that you own or otherwise control the rights to your Submission and any and all elements thereof;
  • that you have secured the rights from any and all third parties appearing in such Submission including
  • the right to use their names, images or likenesses and any other third party-owned elements as necessary in and as part of your Submission;
  • that your Submission does not infringe or violate the rights of any third parties, including, but not limited to, intellectual property rights, copyrights, trademarks, rights of publicity/privacy, patent, trade secrets, or confidentiality obligations; and
  • that any Vulcan equipment appearing in your Submission was installed and operated according to the instructions described in the Installation and Operation Manual.

You acknowledge that Vulcan is not responsible for, and has no liability for, any use of all or any part of a Submission. You agree to hold harmless and release Vulcan, along with its respective officers, directors, employees, agents, assignees, licensees and successors, from any and all claims, demands, or causes of action (collectively “claims”) that you or your heirs, representatives, executors, administrators, or any other persons acting on your behalf or on behalf of your estate have or may have, whether now or in the future, relating to the use of your Submission, including without limitation, any claims of defamation, invasion of privacy, rights of publicity or copyright, or any other right you may have.

Vulcan reserves the right, at its sole discretion, to edit any Submission and to choose to include, not include, or remove such Submission from its Channels or in any other materials where the Submission may appear.

Vulcan also reserves the right to modify these Terms and Conditions, with respect to any future Submissions you may make, for any reason and without special notice. You are responsible for regularly reviewing the Terms and Conditions applicable to each Submission so that you will be apprised of any changes.

International Product Notice

The Vulcan FEG products, services, capabilities, programs and promotions described on this site generally are available to customers doing business within the 50 states of the United States of America. Vulcan FEG is an international company committed to meeting the food equipment needs of customers and markets around the world. As such, our products, services capabilities, programs and promotions may vary by region or country. Specifically, some Vulcan FEG products, services, capabilities, programs and promotions described on this site may not be available in countries other than the United States of America, or in United States of America installations, possessions, or affiliated territories outside the 50 states of the United States of America. For information on Vulcan FEG products, services capabilities, programs and promotions available outside the United States, please contact your nearest Vulcan FEG representative.

For support outside the United States, please contact us.

Limitations of Use by Visitors from Outside the United States

This Web Site is presented by Vulcan FEG from within the United States. Vulcan FEG makes no representation that materials in the Web Site are appropriate or available for use in locations outside the United States. Neither the Web Site, nor any underlying information or technology may be downloaded or otherwise exported or re-exported into, or to a national or resident of, any country to which the United Sates has embargoed goods (for example, Cuba, Iran, Iraq, Libya, North Korea, Sudan, Syria) or to anyone on the U. S. Treasury Department’s list of Specially Designated Nations or the U. S. Commerce Department’s Table of Denial Orders. By downloading or using any element of the Web Site, you are agreeing to the foregoing and you are certifying that you are not located in, under the control of, or a national or resident of any such country or any such list. In addition, you are responsible for complying with any and all local laws in your jurisdiction which may impact your right to use the Web Site.


Vulcan strives to make its website accessible to everyone, including users with disabilities. If you are experiencing difficulty using our website, please email us at [email protected] or call at 800-814-2028 and describe the difficulty or concern. If you would like assistance accessing the goods and services available on the website, please call 800-814-2028 or email us at [email protected], and we would be happy to assist you.